Refund policy

Returns and Refunds

Ninfasland fruit spreads are made in small batches and shipped with care. If something is not right with your order, please contact us first at ninfasland@gmail.com and we will make it right.

Damaged, defective or incorrect items

If your jar arrives damaged or broken, if the seal is compromised, or if we sent the wrong item, contact us within 7 days of delivery with a photo of the product and its packaging. You may choose a replacement or a full refund, including the original shipping cost. In most cases you will not need to return the damaged product.

Unopened jars

For food safety reasons, we can only accept returns of jars that are unopened, with the safety seal intact, within 14 days of delivery. Email us first at ninfasland@gmail.com to arrange the return. Return shipping is paid by the customer, and we recommend using a trackable service, since we cannot refund items we do not receive. We charge no restocking fee. Once your return arrives and is inspected, we will email you and issue the refund to your original payment method within 5 to 10 business days.

Opened jars

Opened jars cannot be returned or refunded, for food safety reasons. If you believe there is a quality problem with an opened jar, contact us within 7 days of delivery and describe the issue. We will review it with you personally.

A flavor was not for you

Taste is personal, and we cannot refund opened jars because a flavor was not a match. We still want to hear from you: write to us and Chef Maria will help you find a flavor you will love.

Empty jar returns

Our empty jar return credit ($1 per 8 oz jar and $0.50 per 3 oz jar) is an in person program at our farmers market booths. Bring your clean empty jars to any market where you find us.

Cancellations

If your order has not shipped yet, contact us as soon as possible at ninfasland@gmail.com and we will cancel it with a full refund.

Ninfasland, Lakeside, California. Like a Rainbow in a Jar.